FAQ ( Frequently asked questions )

This page shows the questions most fequently asked about our service.

We have devided these questions into two categories: general use and finance.
Click on the links to have the answer for any particular query.
If your question is not on the list, contact us directly.

Questions about general use

What can I buy or sell using SafeDeal ?
You can use the SafeDeal service for private property (that is durable, tangible, physical goods).
You cannot use the SafeDeal service for: real estate (including multiproperty); arms; tickets or other documents that have an expiry date; registrations;
intangible services or goods for which the consignment of cannot be verified independently by SafeDeal For more information, click here.

The service can be used to faciliate the transferal of property of names of dominium.
SafeDeal will use the data from the Network Solutions' WHOIS database (InterNIC) to determine when the transferal will happen.
The Seller will only be paid after the Network Solutions' WHOIS database shows the Buyer as the registered owner of the name of dominium.
You can find more information in the Service terms page.
What is the Inspection Period?
The Inspection Period is the amount of time given to the Buyer (or Seller, if the goods are returned) to examine and value the goods received.
The Inspection Period begins at 12:01 on the working day (Monday - Friday) after the goods have been received and continues for the number of
working days agreed on by the Buyer and Seller.
The Day the goods are received is established according to the consignment date indicated by the courier or the transport company.
How can I see the state of my transaction? (e.g. How can I know if the payment has been received or the goods have been sent?)
Click on "Members", insert your e-mail address and password and enter the Transaction interface.
Choose the type of transaction that you want from the menu.
If you already know the identification number, use "Search", and you can directly see it.
Once in the transaction page you can see the state of the "Transaction History".
Are international purchases and sales allowed?
Yes, we accept international transactions.
Payment to SafeDeal, either by cheques or wire transfer, must be made in Euro, USD or GBP, payments made by credit card can only
be accepted in Euro, you can calculate the cost of your transaction in your currency by using the Currency Converter, you can find more information in the Service terms page.
Payment to the Seller will be made by SafeDeal with a cheque or bank transfer in the currency chosen and agreed on as in the details of the transaction.
The expenses of sending and receiving the money will be charged to the consignee.
The Buyer and Seller are responsible for all the import/export duties, customs, toll and taxes applied to international transactions.
How can I change my registration information?
After login, on the "Members" page, click on Modify to make any changes to the information given at the time of your registration.
If you would like to make any further changes send an e-mail to Customer Services.
I have forgotten my password, what do I do now?
Use our password recovery page .
How can a Buyer turn down / return the goods to the Seller?
If the Buyer is not satisfied with the goods, he/she has to:

1) return the goods to the Seller in their original condition;
2) comply with SafeDeal's postage and packing requirements;
3) update the transaction with information on the returning of the goods before the end of the Inspection Period;
What happens if the Buyer denies having ever received the goods?
The Seller is responsible for the goods until they are received by the Buyer.
If the goods are lost or stolen during the postage and packing, the Seller has to request compensation from the transport or courier company.
A signature from the transport or courier company is the only undeniable proof of the consignment and receipt of the goods to the Buyer, that SafeDeal wll accept.
For further details consult postage and packing, and receipt requirements.
Where and how can I cancel a transaction?
Both parties can cancel a transaction before the transaction is updated to "The Buyer has paid SafeDeal".
To cancel a transaction, enter into Transactions, select the transaction you would like to cancel and click on the link "Cancel" on the Control page of the transaction.
If you would like to cancel a transaction you can send also a mail to our Customer service.
Sales of Software: What happens if the Buyer duplicates the software and then returns the original?
The Buyer can only return the software if it is in its original sealed wrapping or if the software was illegaly or inappropriately distributed.
If the software cover is defective (e.g. the CD is broken, the Floppy Disk is damaged), the Seller has the option of replacing the damaged cover.
If the Seller is unable or not willing to replace the defective cover, the Buyer can return the software and be reimbursed.

Financial questions

How much does it cost to use the SafeDeal service?
The cost of the SafeDeal service is based on the total amount of the transaction and on the method of payment used by the Buyer, as shown in the chart bellow.
The total amount of the transaction is determined by the purchasing price of the goods plus the eventual postage and packing costs.


The transaction cost SafeDeal (Credit Card) bank transfer banker's draft, bill of exchange
Up to Euro 5.000,00
Up to USD 5.000,00
Up to GBP 3.500,00 		3,8% 2% 2%
From Euro 5.000,01 to 25.000,00
From USD 5.000,01 to 25.000,00
From GBP 3.500,01 to 17.000,00 		Conctat us office@mytclno.com 1,5% 1,5%
From Euro 25.000,01 to 250.000,00
From USD 25.000,01 to 250.000,00
From GBP 17.000,01 to 176.000,00 		Conctat us office@mytclno.com 1% 1%
From Euro 250.000,01 to 500.000,00
From USD 250.000,01 to 500.000,00
From GBP 176.000,01 to 352.000,00 		Conctat us office@mytclno.com 0,85% 0,85%
Above Euro 500.000,00
Above USD 500.000,00
Above GBP 352.000,00 		Conctat us office@mytclno.com 0,65% 0,65%
Minimum Cost Euro 8,00 Euro 4,00
USD 4,00
GBP 2.75 		Euro 4,00
USD 4,00
GBP 2.75
What ways of payment does SafeDeal accept?
SafeDeal accepts the following ways to pay:

1. credit cards (if the amount is under GBP 1,999.99);
2. bank transfer;
3. bitcoin.

The money must be paid net of the sending and receiving costs, any mistakes made in transfering the money can cause delays and further expenses.

Payments must be made in Euro, USD, AUD or GBP payable to SafeDeal please use a current account wich is in the same currency as agreed on the transaction.

If the payment is made by credit card, the User must be the credit card holder.
All payments made by credit card must be in GBP, to find out the conversion you can use The Universal Currency Converter web site.

To know our fee click here.

For further information refer to the arrangements in SafeDeal's Service Terms.
Who pays SafeDeal's! service fees?
The cost of the service can be paid by the Buyer, the Seller, or divided between them both.
The Buyer and the Seller will come to an agreement, at the beginning of the transaction proceedings, on who will pay for the service.
The Buyer is responsible for the payment when the goods are returned, without considering the person who had taken on the responsibility of the payment at the beginning of the transaction.
When do I pay?
The Buyer will be asked to transfer the payment once all the points of the transaction are agreed on by both parties.
The payments are net of the sending and receiving costs.
To check the amount to be sent we advise you to open the transaction page and refer to the main entry "Total debit".
When will the payment be charged to my credit card?
The payment will be charged to the Buyer's credit card when he/she send a fax with the details required to confirm the payment.
When the Buyer receives the monthly bank account statement, it will show that SafeDeal had cashed the payment (please take note that SafeDeal has to receive the payment
from the Buyer before asking the Seller to send the goods).
How and when is the Seller paid?
SafeDeal will pay the Seller with a cheque or a bank transfer, after the goods have been received, when the Buyer expresses his/her aproval of the purchase, or after the
time agreed on for the Inspection Period is over.

We would like to remind the Seller that the expenses of sending and receiving the money will be charged to the consignee.

There is a Euro 5,00 banking charge for bank transfers sent within the European Union.

Bank transfers sent in GBP or USD or any bank transfers sent from a Non European Union country will be charged Euro 17,50 for the banking expenses.

The bank charge for any cheque either sent abroad or in GBP or USD is Euro 25,00.

These charges will be deducted from the total amount that the Seller should receive.

For information send a mail to our Customer Service.
Can I be reimbursed SafeDeal's service fees if I return the goods?
No, once SafeDeal has received the payment from the Buyer, the service fees are non reimbursable.
The piracy of software is a crime. You should inform the Softwarehouse and the appropriate authorities, if you suspect software piracy.